Terms & Conditions

(Your statutory consumer rights are not effected)

We are Lionheart Marketing Limited T/A Natural Game, 9 Curlew Close, Uttoxeter, Staffordshire, ST14 8TR. Registered number 6563965

Customer means the person or company to whom this document is addressed.

International customer shall mean, customer from outside of the United Kingdom.

1. General

These terms and conditions are applicable to the supply of products made by the seller, hereafter referred to as Natural Game, to the buyer hereafter referred to as the customer.

2. Price

2.1 All prices are quoted in pounds sterling.

2.2 All prices are exclusive of postage and packing.

3. Payment

3.1 Payments must be made in pounds sterling only, unless otherwise specified, and by one of the following payment methods (except international customers see clause 10). Major debit / credit cards as listed (Visa / debit, Mastercard and switch).

4. Passing of property

4.1 Natural Game shall retain the property of the goods until full payment has been made by the customer and has been received by Natural Game.

5. Passing of risk

5.1 The risk in the goods shall pass to the customer on delivery.

6. Delivery

6.1 If for some reason we cannot despatch we will contact you.

6.2 All of our products are delivered to the UK mainland for a standard cost. Deliveries to off shore addresses and addresses outside the UK will incur an additional charge. Please contact us for details.

7. Acceptance

The customer shall inspect the goods within a reasonable time after their receipt and shall deemed to have accepted the goods unless within 7 days after their receipt the customer shall have notified the seller that the goods are rejected (this does not affect the cutomers statutory rights). If no such action has taken place, Natural Game shall consider the products being described, of satisfactory quality and fit for purpose, and may not accept any reject at a later date.

8. Return procedure

8.1 If the goods are to be rejected in the time limit set in clause 7 above, the customer shall comply with the return procedure as defined in clause 8.2 below. Natural Game will not accept any returned goods should the return not follow the aforementioned return procedure.

8.2 The customer must contact Natural Game customer service on 01782 633827 and obtain a returns authorisation. The package must be returned within 5 working days of obtaining the returns authorisation to the following address:

Natural Game
Crackley Gates Farm
Hollywood Lane
Leycett
Stoke-on-Trent
Staffordshire
ST5 6AW

8.3 In some cases where rejection of the goods is due to a defect or discrepancy in the order, the customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Natural Game before the refund or replacement can be issued.

8.4 In cases where the rejection is due to an incorrect order from the customer or to dissatisfaction, the customer is entitled to a partial refund (full refund less postage) only. Goods must be returned to Natural Game before the partial refund can be issued.

9. Licence agreement

The customer shall respect all licence agreements delivered by the copyright owners. Natural Game cannot be held responsible or liable for any misuses conducted by the customer or any third party.

10. International customers

Customers from outside the UK can only pay by international credit card or bank transfer and must pay in pounds sterling unless otherwise specified. All other terms and conditions apply.

11. Law

These terms and conditions are governed and shall be interpreted in accordance with English law.

12. Contact

Automatic confirmation of a receipt of your order does not constitute a contract between us. A contract for the sale of goods shall arise on the despatch of the goods to you.